These Terms of Use ("Terms") form a binding agreement between you ("you", "Customer") and Big Dreams Group LTD ("we", "us", "our"), the company that operates the Q&A Events platform at qna.events and app.qna.events (together, the "Service"). By creating an account, purchasing an event licence or otherwise accessing the Service, you agree to these Terms.
If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.
Big Dreams Group LTD
Registered in Bulgaria, EIK 206986388
42 Boulevard General Skobelev, Sofia, Bulgaria
Email: [email protected]
Q&A Events provides a hosted audience-engagement platform for live, hybrid and broadcast events. Core features include real-time question and answer feeds, audience polls, moderation tools, embeddable widgets and streaming overlays.
We may modify, add or remove features over time. Material reductions in functionality will be announced in advance through the Service or by email.
To use the paid features of the Service you must create an Account. You agree to provide accurate, current and complete information at signup, to keep it up to date, and to maintain the confidentiality of your password. You are responsible for all activity that occurs under your Account. Notify us immediately at [email protected] of any unauthorised use.
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an Account.
Plans and prices are published on the pricing page and charged per Event at the time of purchase. We use a third-party payment processor to handle card transactions; we do not see or store full card numbers.
All prices are exclusive of any applicable VAT or sales tax, which will be added at checkout where required. You are responsible for any taxes, levies or duties imposed by your local jurisdiction.
We may change pricing for future Event licences with notice. Existing Event licences are not affected by future price changes.
Each Event licence covers a single Event of up to two (Basic), three (Extended) or five (Pro) consecutive days, as shown on the pricing page and chosen when the Event is created. Audience access closes automatically the morning after the Event's last day. The Event's data (questions, polls, reactions and survey responses) remains available to the Account holder for 30 days after closing, after which the Event is archived and becomes read-only; exports remain available. Moderator and streamer access ends when an Event is archived. You may delete an Event from the dashboard at any time.
If you are a consumer resident in the European Economic Area, you have a statutory right under EU consumer law to withdraw from a contract for digital services within 14 days of purchase, without giving any reason.
By starting to use an Event - for example, by opening it for audience submissions, generating an embed code or running it live - you expressly request that we begin performance of the service before the 14-day period expires, and you acknowledge that the right of withdrawal is lost once the service has been fully performed (i.e. once the Event has been used). For unused Events purchased within the last 14 days, contact [email protected] to request withdrawal and a full refund.
This section applies only to consumers. If you are purchasing on behalf of a business, the statutory right of withdrawal does not apply, but section 6 still applies.
Once an Event has been used (questions submitted, polls run, embed codes generated, overlay opened), it is considered fully delivered and is not refundable.
For unused Events, you may request a refund by emailing [email protected] within 14 days of purchase. Refunds are returned to the original payment method, typically within 5-10 business days after approval.
If a service failure prevents you from running an Event, we may at our discretion issue a refund or a replacement Event credit, regardless of the 14-day window.
You retain all rights and ownership in Customer Content. By submitting Customer Content to the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display and process Customer Content solely as necessary to provide the Service to you and your Audience.
You are responsible for the lawfulness of Customer Content, including ensuring that you have all necessary rights and consents (for example, from speakers, attendees and any other contributors) to upload, display and process it through the Service.
You are also responsible for moderating audience submissions to your Events. We provide moderation tools but do not pre-screen audience contributions.
You agree not to, and not to allow any user under your Account to:
We aim to keep the Service available with high reliability but do not guarantee uninterrupted availability. Planned maintenance will be announced in advance where practical. The Service is provided on an "as is" and "as available" basis except as required by mandatory law.
The Service, including its software, design, branding, documentation and content authored by us, is owned by Big Dreams Group LTD or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.
Names, marks and logos of third-party products mentioned on the marketing site are property of their respective owners. References to such products are nominative and do not imply endorsement.
Personal data is processed as described in our Privacy Policy, which is incorporated into these Terms by reference. The Service is hosted in the European Union and processed in accordance with the GDPR.
If you process personal data of EU/EEA data subjects through the Service in a manner that requires a Data Processing Agreement (DPA), contact [email protected] to request our standard DPA.
You may close your Account at any time from your profile settings. Closing your Account does not entitle you to a refund of unused Event credits except as set out in section 6.
We may suspend or terminate your Account, with or without notice, if we reasonably believe you have violated these Terms or applicable law, or if continued operation of your Account would expose us or other users to legal or security risk. We will give reasonable advance notice where the violation is non-urgent and the suspension is not required to mitigate immediate harm.
On termination: (i) your right to use the Service ceases; (ii) we will delete or anonymise your data as set out in the Privacy Policy; (iii) provisions that by their nature should survive (including sections 7, 10, 13, 14 and 16) survive termination.
Except as required by mandatory law, the Service is provided without warranties of any kind, whether express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement or freedom from defects. We do not warrant that the Service will meet your specific requirements, will be uninterrupted, secure or error-free, or that defects will be corrected.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or exemplary damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or in connection with these Terms or the Service.
Our total aggregate liability arising out of or in connection with these Terms or your use of the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred (100) euros.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to defend, indemnify and hold harmless Big Dreams Group LTD and its directors, employees and agents from any claim, demand, loss or expense (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) Customer Content that you upload to the Service.
These Terms are governed by the laws of the Republic of Bulgaria, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria, except that consumers retain the right to bring proceedings in the courts of their country of residence as required by mandatory consumer-protection law.
We may update these Terms from time to time. Material changes will be announced through the Service or by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to a change, you may close your Account before the effective date and request a refund of any unused Event credits.
Questions about these Terms: [email protected].